Join the Ward Ride Team

Key Responsibilities:

• •Monitor the real-time dispatch panel for incoming ride requests
• •Assign available drivers to rides based on location and service type
• •Track active rides and update statuses (searching → driver assigned → en route → completed)
• •Manage ride ETAs and communicate updates to riders
• •Handle ride cancellations and reassignments
• •Coordinate with drivers via the dispatcher messaging system

Key Responsibilities:

• •Complete rides booked through the Ward Ride platform safely and on time
• •Follow all safety protocols including Safe Arrival check-ins
• •Maintain vehicle standards and cleanliness
• •Provide excellent customer service to all riders
• •Accept rides through the driver app and navigate to pickup and dropoff locations
• •Maintain a clean driving record and valid license

Key Responsibilities:

• •Handle incoming support tickets via the live chat widget
• •Resolve rider issues including billing, ride disputes, and account access
• •Manage the support ticket queue and escalate urgent issues
• •Assist with payment disputes and fraud appeal reviews
• •Provide timely, empathetic responses to all user inquiries
• •Document resolutions and update ticket statuses

Key Responsibilities:

• •Promote Ward Ride through the Flyer Hub by sharing digital flyers across social platforms
• •Refer local businesses to join the Ward Ride network and earn $100 per signed business
• •Create neighborhood guides highlighting local spots and community events
• •Participate in TikTok challenges and social media campaigns
• •Track ambassador points and cash out earnings through the ambassador program
• •Represent Ward Ride at community events and outreach activities

Key Responsibilities:

• •Manage the ad marketplace and coordinate advertising subscriptions for local businesses
• •Create and distribute promotional codes and special offers
• •Manage promotional flyers through the Flyer Hub admin panel
• •Coordinate marketing campaigns and track performance metrics
• •Work with ambassadors to amplify promotional reach
• •Monitor advertising revenue and subscription metrics

Key Responsibilities:

• •Manage the merch store product catalog through Printify integration
• •Process and track merchandise orders from purchase to delivery
• •Handle order cancellations and customer refund requests
• •Monitor and respond to product reviews
• •Coordinate with print-on-demand suppliers for fulfillment
• •Manage inventory and product availability

Key Responsibilities:

• •Manage VIP Perks Club, Ward Plus, and $2 Dollar Club membership subscriptions
• •Oversee Credit Pass subscriptions and billing through Stripe
• •Handle membership cancellations, upgrades, and downgrades
• •Coordinate VIP perk reveals and surprise member rewards
• •Monitor subscription revenue and retention metrics
• •Manage free month grants and promotional memberships

Key Responsibilities:

• •Monitor the fraud center for suspicious activity and flagged events
• •Investigate payment disputes and process fraud appeals
• •Enforce Safe Arrival protocols and safety monitoring
• •Review account lockouts and approve or deny account restoration appeals
• •Analyze patterns of suspicious behavior and recommend prevention measures
• •Coordinate with the support team on fraud-related tickets

Key Responsibilities:

• •Track platform revenue across rides, subscriptions, and merchandise
• •Generate and send business invoices for corporate accounts
• •Process credit transactions, top-ups, and credit transfers
• •Manage ambassador cashouts and cashback reward processing
• •Reconcile Stripe payments and handle refund requests
• •Monitor credit share requests and approve or deny transfers

Key Responsibilities:

• •Manage the SMS notification center and text alert campaigns
• •Coordinate in-app and email notifications across the platform
• •Run win-back campaigns for inactive users
• •Manage the community news feed, posts, and polls
• •Coordinate team challenges and community events
• •Monitor engagement metrics and notification effectiveness

Key Responsibilities:

• •Monitor overall platform health and operational metrics
• •Manage team challenges, Hall of Fame, and monthly spotlights
• •Coordinate early access feature rollouts
• •Oversee the rewards system including vault keys, coin raffles, and XP levels
• •Manage maintenance windows and platform updates
• •Analyze operational data and drive continuous improvement

Key Responsibilities:

• •Manage the Ward Team directory and staff profiles
• •Oversee onboarding and orientation for new hires
• •Handle staff messaging threads and internal communications
• •Maintain employee records and personnel files
• •Coordinate department tasks and team assignments
• •Support performance reviews and staff recognition programs

Key Responsibilities:

• •Manage internal documents and legal records through the admin vault
• •Coordinate access permissions and page-level security
• •Maintain organized records of meetings, decisions, and policies
• •Support admin staff with day-to-day operational tasks
• •Manage the legal documents repository and compliance files
• •Coordinate scheduling and administrative communications

Key Responsibilities:

• •Post and manage open job positions on the careers page
• •Review incoming job applications and screen candidates
• •Schedule interviews and coordinate with hiring managers
• •Use response templates to communicate with applicants
• •Track applicant status from new → reviewing → interview → hired
• •Build and maintain a pipeline of qualified candidates

Key Responsibilities:

• •Manage employee compliance records including I-9 and W-4 forms
• •Oversee contractor onboarding with W-9 and agreement documentation
• •Verify employment eligibility and track compliance deadlines
• •Coordinate state registrations and new hire reporting
• •Maintain workers' comp and labor poster compliance
• •Manage the compliance dashboard and flag expiring documents

Key Responsibilities:

• •Calculate payroll for hourly and salaried Ward Team members
• •Process federal and state tax withholdings including FICA and state income tax
• •Generate and distribute pay statements via email
• •Manage direct deposit information and check printing
• •Track shift records and verify hours worked
• •Handle payroll adjustments, bonuses, and manual corrections

Key Responsibilities:

• •Monitor visitor analytics and platform traffic patterns
• •Manage marketing attribution and conversion tracking
• •Analyze ride, revenue, and subscription data trends
• •Build reports for investors and leadership
• •Track ambassador performance and growth metrics
• •Identify opportunities for optimization across the platform

Key Responsibilities:

• •Review and process assistance fund applications
• •Coordinate community donation requests and proof documentation
• •Manage neighborhood guides and local spotlights
• •Build relationships with community organizations and partners
• •Oversee the monthly spotlight program and Hall of Fame
• •Plan and execute community events and engagement activities