Privacy Policy

1. Company Information

Ward Ride We Transport U Website: www.wardwtu.com Email: contact@wardwtu.com Headquarters: Memphis, Tennessee, United States

2. Information We Collect

We collect information you provide directly to us, including:

• Full name and contact information (email address, phone number)
• Account credentials (username and password)
• Payment information (credit/debit card details, digital wallet info)
• Profile information (profile photo, date of birth)
• Pickup and drop-off addresses
• Emergency contact information
• Feedback, reviews, and support communications
• Ambassador and referral program activity

We also automatically collect certain data when you use our platform, such as device information, IP address, browser type, and usage data.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process ride requests and payments
• Connect you with transportation providers
• Send ride confirmations, receipts, and status updates
• Provide customer support
• Administer rewards, referral, and ambassador programs
• Send promotional offers and platform updates (with your consent)
• Detect, prevent, and respond to fraud or security issues
• Comply with legal obligations
• Improve our platform and services

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Independent transportation providers to fulfill your ride requests
• Payment processors to handle transactions securely
• Service providers who assist in operating our platform
• Law enforcement or government agencies when required by law
• Other parties with your explicit consent

All third parties we share data with are required to handle it in accordance with applicable privacy laws.

5. Payment Information

Payment card details are processed by our secure third-party payment processors. Ward Ride We Transport U does not store your full card number. All payment data is encrypted and handled in compliance with applicable security standards.

6. Location Information

To provide transportation services, we collect location data including:

• Pickup and drop-off locations you enter
• Real-time location during active rides (if enabled)

You may disable location sharing through your device settings, though this may affect service functionality.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze platform usage and performance
• Deliver relevant content and promotions

You can control cookies through your browser settings. Disabling cookies may limit some features of our platform.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain data longer where required by law or for legitimate business purposes such as fraud prevention, dispute resolution, or legal compliance.

9. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at contact@wardwtu.com.

11. Children's Privacy

Ward Ride We Transport U is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us personal information, we will take steps to delete it promptly.

12. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.

13. SMS and Communications

By providing your phone number, you consent to receive transactional SMS messages related to your rides, account, and safety. You may opt out of promotional messages at any time by updating your notification preferences in Settings or replying STOP to any SMS message.

14. Ambassador and Rewards Program Data

If you participate in our Ambassador or Rewards Program, we collect and process activity data including referrals, social shares, and promotional submissions. This data is used solely to administer the programs and comply with applicable payout and tax reporting requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the effective date at the top of this page. Your continued use of our services after changes become effective constitutes your acceptance of the updated policy.

16. Governing Law

This Privacy Policy is governed by the laws of the State of Tennessee, United States, without regard to conflict-of-law principles.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact: Ward Ride We Transport U Website: www.wardwtu.com Email: contact@wardwtu.com Memphis, Tennessee, United States